Payment and Refund

Payment and Refund

What are the payment channels? 

  • For your convenience of purchase, we currently offer 2 payment channels , namly e-wallet , Online Banking and credit card  and debit card
  • Unable to make payment with my debit/credit card; bank transfer; e-wallet; or Grab-go? 

  • If your transaction is declined, kindly contact your bank/ cardholder’s bank or the relevant payment service provider to check and activate the card as some banks require prior activation for online purchase.
  •  When will I receive my refund?

    1. Online Banking- We will send the credit voucher to your email and you may claim the discount for your next shopping on www.jellybunnymy.com within 7-14 business days from the date stated on the refund confirmation email, The credit vouchers usually expire after 60 days if not used.
    2. E-wallet - We will send the credit voucher to your email and you may claim the discount for your next shopping on www.jellybunnymy.com within 7-14 business days from the date stated on the refund confirmation email, The credit vouchers usually expire after 60 days if not used.
    3. Debit and Credit - We will send the credit voucher to your email and you may claim the discount for your next shopping on www.jellybunnymy.com within 7-14 business days from the date stated on the refund confirmation email, The credit vouchers usually expire after 60 days if not used.

     Remark: In the case of  cancellation and return, you will receive a credit voucher for your next purchase

    How to use the credit voucher? 

  •  This credit voucher is only applicable online for Jelly bunny Malaysia.
  • This credit voucher may be delivered via email
  •  Only one credit voucher can be used for each online purchase.
  •  Jelly bunny Malaysia reserves the right to cancel any orders deem fraudulent.
  • The credit voucher cannot be exchanged for cash in part or full
  • Delivery costs and any other expenses besides the product cost are not refundable.
  • For further information, please contact Jelly bunny Malaysia via email
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